Return/Refund Policy. You may return items in accordance with the email@example.com with the Order Number in the Subject Line.
- To cancel a subscription agreement (which includes any subsequent orders), you’ll need to notify L-NUTRA prior to 11:59 PM PST to an order being shipped.
- Edible products, such as ProLon, are non-refundable if:
a. The product has been opened
b. Request is received more than 15 calendar days from receipt (as documented by courier service).
c. Retail products are non-refundable, with the following specific exceptions:
- product quality issues
- serious adverse event
- as required by applicable laws
- Unless otherwise specified in writing, you may return your “unopened” ProLon box within 15 calendar days from receipt (as documented by courier service) for any reason.
- A processing fee of fifteen percent (15%) of the purchase price of each “unopened” box will be deducted from the refund.
- You will be responsible for the cost of shipping to return product to L-NUTRA.
- L-NUTRA may provide you a pre-paid label and arrange for pick-up for an additional cost of twenty dollars ($20).
- Damaged product may be replaced, if returned and received by L-Nutra or designee.
- If you do not have a favorable reaction to the consumption of a product, you may request a refund but must return any remaining product.
- A $20 return fee applies if using the pre-paid return label provided by L-Nutra. Contact 1-888-618-1281 or firstname.lastname@example.org for more information.
Refunds will be allowed for any unfavorable, but medically related event, or a product quality concern. At such time, the customer service team or staff member will:
- Generate a pre-paid return label and inform you that there is a $20 processing fee, to cover the cost of shipping.
- Notify you that refunds will be processed within 10-14 business days after receipt of the product.
Please do not hesitate to contact customer service at 888-618-1281 for any questions or more information about our product returns and refunds policy.