L-Nutra is committed to customer satisfaction with its products and services. L-Nutra provides product refunds for unopened boxes or defective ProLon boxes in the following situations:
- Orders cancelled prior to shipment will be fully refunded.
- Customer may return a single unopened box/product within 15 days from receiving the product for a full refund (restocking fee of 15% applies).
- Multiple kits ordered all at one time may be cancelled up to 60 days from receiving the product (restocking fee of 15% applies).
- Damaged product or boxes missing product will be replaced at no cost to the customer after product return.
- Unfortunately, we cannot refund shipping charges.
Customer Service will process refunds for reasons stated above only after product is returned. Once received, L-Nutra will process your return within 10-14 business days. Customers should contact L-Nutra customer service at 323-580-6855 for product return instructions.